Terms and conditions
Last updated October 4, 2026
These Website Terms and Conditions (“Terms”) govern access to and use of otterlyamazingpools.com (the “Website”) and the Website inquiry and consultation request features provided by Otterly Amazing Pools LLC (“Otterly Amazing Pools,” “we,” “us,” or “our”). In these Terms, “you” means the person using the Website or submitting an inquiry and, where applicable, an entity that person is authorized to represent.
Please read these Terms before using the Website or submitting a request. By using the Website, you agree to these Terms to the extent a legally enforceable agreement is formed under applicable law. If you do not agree, discontinue use. Where a feature requires express agreement, you must provide that agreement before using the feature. Nothing in these Terms limits rights that applicable law does not allow us to limit.
1 Website purpose and scope
The Website provides general information about our pool and related backyard services in Arizona and allows visitors to request contact or a consultation. It is primarily informational. It does not offer online purchases, payment processing, customer accounts, or public user posting features. We do not publish prices on the Website.
These Terms govern Website use and inquiries. They do not constitute a construction, design, maintenance, financing, or other project contract. Project scope, specifications, pricing, deposits, payment schedules, changes, cancellation rights, completion schedules, and warranties must be addressed in the applicable separate written agreement. These Terms do not amend or replace that agreement. If a conflict concerns an actual project, the project agreement and applicable law govern that project.
2 Eligibility and accurate information
Our inquiry and consultation features are intended for people at least 18 years old who have legal capacity to submit a request. If you act on behalf of another person or an entity, you must have authority to do so. You must provide accurate contact information and must not impersonate another person or submit someone else’s information without permission.
You are responsible for using the Website lawfully. Availability of the Website outside Arizona does not mean that we offer services in other locations.
3 Inquiries and consultation requests
Submitting a form requests contact from our team. We may follow up by telephone, email, or text message to discuss your needs and the appropriate next steps, subject to applicable law and your communication preferences. A form submission does not confirm an appointment, guarantee a response within a particular period, reserve construction capacity, or require either party to enter into a project agreement.
Any appointment, consultation fee, design fee, or other charge must be separately communicated and agreed before the relevant paid service is provided. These Terms do not establish consultation, cancellation, or no-show fees.
Promotional emails or texts require a separate opt-in. Submitting a consultation request or agreeing to these Terms does not by itself provide promotional consent. You can manage communication preferences as described in our Privacy Policy.
Forms do not accept file uploads. Do not send payment-card information, financing documents, government identification numbers, passwords, gate codes, or other sensitive information through a Website form or ordinary email. If a submission appears incomplete, abusive, fraudulent, or unrelated to our services, we may decline to process it or request clarification.
4 Service descriptions and visual materials
Website descriptions, photographs, renderings, illustrations, and other visual materials provide general information and design inspiration. They do not establish a project’s approved design, construction specifications, included features, performance, availability, or warranty.
The Website uses a combination of actual photographs, photographs enhanced using artificial intelligence, and images generated using artificial intelligence. AI-enhanced or AI-generated images may depict conceptual arrangements or altered details. Unless a particular image is expressly identified as an actual completed Otterly Amazing Pools project, its presence on the Website should not be understood as evidence that we built that depicted project.
Colors, finishes, dimensions, landscaping, lighting, accessories, and other visual details may vary from actual materials or final construction. Any sample layout, rendering, or blueprint displayed for inspiration is not a permit-ready or construction-ready plan unless expressly supplied and approved for that purpose under a separate agreement.
Final designs, specifications, included features, and feasibility depend on the approved project agreement, site conditions, engineering, permitting, and other applicable requirements. General Website information does not replace a site assessment, professional design, or project-specific advice. These qualifications do not excuse inaccurate factual claims or limit rights concerning representations that applicable law makes binding.
5 Intellectual property and permitted use
Website content, including text, photographs, graphics, videos, designs, logos, and software, is owned by us or used under applicable licenses or permissions, except where otherwise identified. Trademarks and other rights belong to their respective owners. Rights in AI-assisted or generated material exist only to the extent recognized by applicable law.
You may access the Website and print or save reasonable portions for your own personal evaluation of our services or an authorized inquiry on behalf of your organization. Keep applicable attribution and proprietary notices intact. This permission does not authorize reuse of our branding, commercial republication of Website content, or presentation of our materials as your own.
Except as permitted by law or an applicable license, you may not reproduce, distribute, sell, modify, or commercially exploit protected content without permission from the rights holder. To request permission concerning our materials, email Otterlypools@gmail.com. These Terms do not restrict fair use, lawful quotations, accessibility tools, or other rights protected by law.
6 Messages and feedback you provide
You retain ownership of original messages, ideas, and other material you provide to us. You authorize us to receive, store, and use your inquiry and related communications as reasonably needed to respond and administer the consultation process, consistent with our Privacy Policy. Submitting an inquiry does not assign your intellectual property to us or authorize public marketing use of your personal information.
If you voluntarily provide suggestions about improving the Website, we may use those suggestions to improve it without an obligation to pay compensation, unless we agree otherwise in writing. This permission does not transfer ownership of your material, override privacy obligations, or grant permission to publish a testimonial, customer photograph, or case study.
Do not submit material that you lack authority to provide, that infringes another person’s rights, or that is unlawful, threatening, fraudulent, or malicious. These Terms do not prohibit honest reviews, truthful complaints, or lawful criticism, and do not require you to transfer rights in a consumer review.
7 Prohibited Website use
You must not use the Website to commit fraud, impersonate others, send spam or malicious content, infringe privacy or intellectual property rights, threaten or harass people, or carry out unlawful activity. You must not attempt to gain unauthorized access to systems, bypass security controls, introduce malware, interfere with Website operation, or access another person’s information without authorization.
You must not use automated tools to submit false inquiries, overwhelm the Website, or extract protected content for unauthorized commercial reuse. Ordinary search engine indexing, browser functions, accessibility tools, and uses permitted by law are not prohibited by this provision. You must not falsely imply our endorsement or affiliation, or remove proprietary notices from content you reuse.
8 Third party tools and links
The Website may contain links, embedded YouTube videos, forms, or other features supported by third-party providers. Our Website and inquiry systems use tools such as Hostinger, Elementor, GoHighLevel, Google Analytics, and Google Ads. Google reCAPTCHA may be used where installed to protect forms from spam and abuse.
Third-party services may have their own terms and privacy policies. Review those terms when using their services. A link or embed does not mean we endorse every statement, product, or service on an external website. We do not control third-party website content or guarantee its availability. Nothing in this section excludes responsibility that applicable law places on us for our own conduct or our use of providers.
9 Privacy and communication choices
Our Privacy Policy explains the collection, use, disclosure, retention, and protection of personal information, together with available choices and request procedures. Read it alongside these Terms.
Otterly Amazing Pools Privacy Policy
Website use or agreement to these Terms does not replace a separate consent required for optional tracking, promotional communications, or other processing. Cookie choices are available through the Website’s cookie controls. Contact us if you have questions about your information or communication preferences.
10 Electronic communications and records
Submitting forms and exchanging emails or texts involves electronic communications. We may respond electronically through the contact channels you provide, subject to applicable consent, opt-out, and notice requirements. Please retain copies of communications that are important to you.
A Website inquiry is not an electronic signature on a construction or other project contract. Any separate electronic agreement or signature process must identify the relevant agreement and satisfy applicable legal requirements. These Terms do not waive requirements for signatures, written contracts, disclosures, notices, or non-electronic records that applicable law preserves.
11 Website changes corrections and interruptions
We may update Website content, correct errors, change features, or temporarily interrupt availability for maintenance, security, or operational reasons. We do not guarantee that the Website will always be available or that every item of content will be current, complete, or free of errors.
Changes to Website content do not, by themselves, alter a signed project agreement or an obligation established under applicable law. If you need confirmation of a service detail, contact us before relying on it for a project decision.
12 Restrictions and termination of Website access
We may reasonably restrict or block access to protect the Website, investigate abuse, comply with law, or respond to a material violation of these Terms. We may decline abusive or fraudulent inquiries. Any restriction remains subject to applicable law and does not prevent you from exercising privacy rights or making a lawful complaint through other available channels.
Provisions concerning intellectual property, lawful use of submissions, liability, and other obligations that by their nature should survive cessation of Website use will continue to apply to the extent enforceable. Ending Website access does not terminate a separate project agreement.
13 Website disclaimers
To the extent permitted by applicable law, the Website and its general informational content are provided on an “as is” and “as available” basis. We disclaim implied warranties concerning Website operation and general content, including merchantability, fitness for a particular purpose, and non-infringement, only to the extent such disclaimers are legally permitted.
These disclaimers concern Website use. They do not disclaim a warranty in a separate project agreement, excuse misleading advertising, eliminate required construction obligations, or limit consumer rights that cannot lawfully be waived. If applicable law does not permit a disclaimer, that disclaimer does not apply to the extent prohibited.
14 Limits on Website liability
To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from Website use or inability to access it, including consequential loss of profits or business opportunities.
This provision concerns Website use and does not establish a liability limit for construction, maintenance, or other work under a separate agreement. It does not exclude or limit liability for fraud, willful misconduct, gross negligence, or any injury, statutory remedy, or other liability that applicable law does not permit us to exclude or limit. Mandatory consumer protections remain available.
15 Responsibility for unlawful misuse
To the extent permitted by applicable law, you are responsible for third-party claims and reasonable resulting costs caused by your intentional unlawful misuse of the Website, knowing infringement of another person’s rights, or fraudulent submissions. This responsibility does not arise merely because you browse the Website, submit a legitimate inquiry, make a lawful complaint, or exercise a protected right.
This provision does not require you to cover losses caused by our own unlawful conduct, negligence, or breach of an obligation. If we seek reimbursement under this provision, we will provide reasonable notice of the claim and an opportunity to participate in resolving it. No settlement may impose an admission or non-monetary obligation on you without your consent.
16 Questions and concerns
If you have questions or concerns about the Website or these Terms, please contact us at Otterlypools@gmail.com or (928) 899-0344. We welcome the opportunity to address your concerns.
These Website Terms do not govern disputes concerning construction, maintenance, or other project services, which are addressed by the applicable separate agreement and law.
17 Changes to these Terms
We may revise these Terms to reflect Website changes or legal requirements. We will update the date above and provide additional notice or obtain agreement where required by law. Revised Terms apply prospectively to the extent permitted by law and do not retroactively remove accrued rights or change a signed project agreement. Review the version in effect when using the Website.
18 General provisions
These Terms address Website use and inquiry features, together with any specific Website terms expressly presented and accepted for a particular feature. They do not supersede separate project agreements or mandatory legal requirements. The Privacy Policy describes information practices and does not create blanket consent through incorporation into these Terms.
If a provision is held unenforceable, the remaining provisions continue to apply to the extent lawful. Failure to enforce a provision on one occasion is not a waiver of future enforcement. Website use does not create an employment, agency, partnership, or joint venture relationship. Any assignment of these Terms remains subject to applicable law and does not reduce mandatory protections or obligations.
19 Contact us
For Website questions, concerns about these Terms, or an inquiry, contact:
Otterly Amazing Pools LLC
3910 Willow Creek
Prescott, AZ 86301
United States
Email: Otterlypools@gmail.com
Phone: (928) 899-0344
Website: otterlyamazingpools.com